1. Overview
CruzeCoding provides custom, made-to-order software development services. Due to the nature of bespoke work — where significant time, expertise, and resources are invested on a per-project basis — our refund policy reflects the realities of custom software delivery.
Please read this policy carefully before engaging our services. By commissioning work from CruzeCoding, you acknowledge and accept these terms.
2. Deposits
Where a deposit is required, it is non-refundable once work has commenced. Deposits compensate the Developer for time spent on discovery, planning, and initial development. If the Client cancels the project after work has begun, the deposit is retained in full.
If CruzeCoding is unable to begin work within a reasonable timeframe after receiving a deposit (due to Developer unavailability), the deposit will be refunded in full.
3. Completed Deliverables
Once a plugin or deliverable has been delivered and accepted (or deemed accepted after 7 days without written objection), no refund will be issued. This applies to both free and paid deliverables where paid support or customization was involved.
4. Partial Refunds (Exceptional Cases)
A partial refund may be considered only in the following circumstances:
- Developer non-delivery:CruzeCoding fails to deliver an agreed deliverable within twice the agreed timeline and does not communicate a valid reason. In this case, a partial or full refund of amounts paid (excluding any deposit) may be issued at the Developer's discretion.
- Fundamental mismatch: The delivered work fundamentally fails to meet the written, agreed-upon specification and the Developer is unable to resolve it within a reasonable revision period. Refund amounts will be calculated based on work not yet delivered.
Partial refunds are evaluated case-by-case and are not guaranteed. The Client must raise a dispute in writing within 14 days of the delivery date.
5. Non-Refundable Services
The following are explicitly non-refundable under all circumstances:
- Server setup consultation time already spent.
- Plugin customization work completed and delivered.
- Revisions and additional scope work billed separately after initial delivery.
- Projects cancelled by the Client after delivery of the main deliverable.
- Dissatisfaction due to framework or engine updates that break delivered work post-delivery.
6. Free Plugins
Free plugins offered in the Plugin Library are provided "as-is" with no implied service obligation, warranty, or refund applicability. Support for free plugins is offered at the Developer's discretion.
7. Subscription or Ongoing Retainer Arrangements
If an ongoing support retainer or subscription arrangement is agreed upon, cancellation must be made in writing with at least 7 days' notice before the next billing period. Fees already paid for the current period are non-refundable; no future periods will be charged after a valid cancellation notice.
8. How to Request a Refund
To initiate a refund request, contact us at [email protected] with the subject line "Refund Request — [Project Name]". Include your name, project details, payment reference, and the reason for the request. We will respond within 5 business days.
9. Dispute Resolution
We aim to resolve all disputes amicably through direct communication. If a resolution cannot be reached, disputes shall be governed by the laws of India and subject to the jurisdiction of competent courts in India, as outlined in our Terms of Service.